Frequently Asked Questions

The Pet Fee is a non-refundable fee of $200 per reservation for up to two pets. This fee helps cover additional routine cleaning and normal wear and tear associated with pet-friendly accommodations.

The Pet Fee does not cover non-routine cleaning or any damage caused by a guest’s pets. Any such damage, as well as any resulting loss of rental income while repairs or specialized cleaning are completed, remains the financial responsibility of the guest and may be billed back to the guest or charged to the credit card on file.

Yes. Guests must include at least one adult over 25 years of age who also stays in the unit.

It is strongly recommended that you purchase travel insurance as we cannot issue refunds for cancellations outside of our refund policy stated below. Refunds are provided based on the following schedule:

• 100% refund if cancelled at least 14 days prior to check-in.
• 50% refund if cancelled between 7 and 14 days prior to check-in.
• 25% refund if cancelled between 2 and 7 days prior to check-in.
• No refund if cancelled less than 2 days before arrival.
• Additionally, a reservation may be cancelled without refund if a guest violates policies of Elevation Lofts.

In addition to the information on this web site, we will also provide you with access to our Guest Portal after making your reservation. The Guest Portal contains additional information on your unit, emergency information, local restaurants, local breweries and bars, local art galleries, fun things to do in and around Asheville, additional parking options, etc.

We will email you with more information, including your building access code, and your parking space assignment, after your reservation has been confirmed.

If you have other questions, please feel free to contact us at info@elevationloftshotel.com or call or text us at (828) 761-7742.

Yes, up to two well-behaved dogs are allowed in each unit. A non-refundable Pet Fee of $200 per visit is required. There are no breed restrictions; however, dogs are the only type of pets permitted. Cats, reptiles, amphibians, birds, and all other animals are prohibited. Dogs must be clean, free of fleas, up-to-date on required vaccinations, and fully and reliably house-trained.

Pets and service animals may not make noise audible outside of the unit, must be kept on a short leash in stairways, hallways, and elevators, and may not exhibit aggressive behavior toward or come into contact with other tenants or their pets or service animals. Out of consideration for future guests with allergies, pets and service animals are not permitted on any furniture or bed linens, including sofas, chairs, pillows, and beds.

Pets and service animals must remain under the guest’s supervision at all times and may not be left to roam freely within the unit. When guests leave the unit, animals must either be secured in guest-provided crates if trained to remain quiet while crated or accompany the guest.

Pet waste may not be left anywhere in the building, alley, or parking lot, except for bagged and sealed waste disposed of in a trash container in the alley. Guests are also reminded that Asheville requires the pickup and proper disposal of pet waste when walking dogs off the property.

Any damage caused by pets or service animals, including scratches or chewing marks, damage to floors, walls, doors, trim, rugs, carpets, furniture, linens, or fixtures, or the need for specialized cleaning related to fur, stains, odors, or fleas, as well as any resulting loss of rental income during remediation, is the financial responsibility of the guest. These costs are not included in the Pet Fee and may be billed directly to the guest or charged to the credit card on file.

All units are fully furnished for your comfort and enjoyment. Altura Architects in Asheville designed each unit with a unique floorplan, and each unit has individual furniture and décor designed by Alchemy Design Studio in Asheville. The unique art in each unit changes periodically and is curated by Momentum Gallery in Asheville (which is located downstairs from Elevation Lofts Hotel).

Unit furnishings include: furniture, TVs (in living rooms and in bedrooms), appliances (including washer and dryer, iron and small ironing board, refrigerator, microwave, gas cooktop, oven, dishwasher, toaster oven, coffee makers (drip and Keurig), blender, and hand mixer).

Elevation Lofts Hotel has dedicated parking spaces, one of which is handicap accessible, in a private lot located diagonally across the back alley, behind Mellow Mushroom and in sight of the back entrance to the building.

Each unit is assigned a single parking space for use during your stay except for unit 303 which has two assigned parking spaces.

We do have a few additional parking spaces, including one with an EV charger, that are available to rent on a first-come first-served basis. There is no other free or available parking in the alley or private lot. Please contact us directly to inquire about the availability of additional parking.

Towing is enforced in the alley and private lot, so it is important to park ONLY in your assigned space(s), and COMPLETELY within the boundaries of your assigned space, and not to leave your vehicle there before check-in or after check-out times, to avoid being towed. If you have more cars (or if your vehicle is oversize and can’t fit within the boundaries of your assigned parking space), additional parking can be found on nearby streets or in nearby parking lots and decks. Most downtown parking is metered or provided for a fee. The City of Asheville has a website with real-time updates on available parking at https://www.exploreasheville.com/iconic-asheville/about-asheville/parking-information/.

Your access code will deactivate automatically at check-out time. Please be sure to remove all your belongings from the unit prior to the check-out time.

You can help us save energy by turning off the lights and resetting the thermostats to the recommended settings.

Please move your car out of your assigned parking space by 11:00 AM on your check-out day. After that time, your parking space may be used by the cleaning crew and then will be used by the next guest, and so if you are planning to enjoy a few more hours in Asheville you will need to move your car from the Elevation Lofts Hotel parking lot to another parking location.

The City of Asheville has a website with real-time updates on available parking at https://www.exploreasheville.com/iconic-asheville/about-asheville/parking-information/.

For guests staying longer than 7 days, we provide weekly cleaning services and a linen change that will be scheduled during a time that is convenient for you. However, a washer and dryer are available for your use to freshen your linens as needed, and basic cleaning supplies (broom, mop, small vacuum, sponges or cleaning cloths, cleaning products) will be available in the apartment for any cleaning you choose to do during your stay.

All units are fully cleaned and sanitized by our housekeeping staff in between guests.

Additional cleaning services can be requested and scheduled for a fee.

If any non-routine or specialized cleaning is required after your stay, the cost would be billed back to guests.

Please be sure to remove all your belongings from the unit prior to the check-out time.

All units are fully cleaned and sanitized by our housekeeping staff in between guests.

You can help us save energy by turning off the lights and resetting the thermostats to the recommended settings.

If any non-routine or specialized cleaning is required after your stay, the cost would be billed back to guests.