Frequently Asked Questions

The Lofts

All units are fully furnished for your comfort and enjoyment. Samsel Architects in Asheville designed each unit with a unique floorplan, and each unit has individual furniture and décor designed by Alchemy Design Studio in Asheville. The unique art in each unit changes periodically and is selected from multiple sources including Momentum Gallery in Asheville (which is located downstairs from Elevation Lofts).

Unit furnishings include: furniture, TVs (in living rooms and in both bedrooms of each unit), appliances (including washer and dryer, iron and small ironing board, refrigerator, microwave, gas cooktop, oven, dishwasher, toaster oven, coffee makers (drip and Keurig), blender, and hand mixer), pots and pans, cooking utensils, dinnerware and serving utensils, hair dryers and magnifying mirrors in both bathrooms, scale in 1 bathroom, and 2 sizes of bowls for pets. Each apartment has high-speed wifi, and a combination alarm clock and charging station in each bedroom, and sheets, blankets, pillows, comforters, and towels for your use. Units also have a broom, small vacuum, utility ladder, 2 sizes of pet bowls, as well as a step stool and multiple plastic cups, plates, and cutlery sets sized for toddlers, and a toddler booster seat with a tray for guests with young families. Each unit also has a selection of games and books about the local area for guests to enjoy during their stay.

We will also provide selected consumable items, including: paper products (toilet paper, paper towels, facial tissues, etc.), toiletries (Beekman 102 Fresh Air hand soap, shampoo, conditioner, and body wash) and basics like garbage bags, dish soap, and dishwasher and laundry detergent.

You are responsible for bringing personal items, like your toothbrush and toothpaste, specialty toiletries, and chargers for your specific electronics. If you bring pets or service animals, you need to bring a crate to secure them when you are not in the unit. If you bring young children, you need to bring any specialized items you need for them beyond the toddler dishes and booster seat with a tray that are provided.

Yes! We hope that families with children will enjoy Elevation Lofts. Each unit includes a toddler booster seat with eating tray, and toddler-friendly dishes, flatware, and cups. Unit 305 includes a flex room with bunked beds and a nursery room near the master. However, families will need to bring their own port-a-cribs and crib bedding, strollers, or toys, and parents should be aware that the electrical outlets and cabinets are not “child-proofed.”

Yes, up to 2 well-behaved dogs are allowed in each unit. A payment of a non-refundable Pet Fee of $200 per visit is required. There is no restriction on breed, but dogs are the only type of pets allowed; cats, reptiles, amphibians, birds, and all creatures other than dogs are prohibited. Dogs are required to be clean and without fleas, up-to-date on required vaccinations, and fully and reliably house-trained.

Pets or service animals cannot make noise that is heard outside of the unit, must be kept on a short leash in stairways and hallways and on elevator, and may not exhibit aggression toward or be allowed to come into contact with other tenants or their pets or service animals. Out of consideration for future guests who may have allergies, pets and service animals are NOT allowed on any furniture or bed linens (including all sofas, chairs, pillows, and beds).

Pets and service animals must remain under guests’ supervision at all times; they may not be left to freely roam in the unit. When guests are outside of the unit, animals must either be: (a.) kept in crates brought by guests (if they are trained to wait quietly and not make noise when crated) or (b.) brought with the guests.

Pet waste may not be left anywhere in the building or alley or parking lot, with the exception of bagged and sealed pet waste deposited in a trash container in the alley. (It’s important to remember that Asheville requires pick up and proper disposal of pet waste when you walk your dog off the property, as well.)

Any damage caused by pets or service animals (such as scratch or chewing marks, damage to floors / walls / doors / trim / rugs / carpets / furniture / linens / fixtures, or the need for specialized cleaning of fur / stains / odors / fleas), as well as any resulting loss of rental income while that damage is remediated, is the financial responsibility of the guest. Those costs are not included in the Pet Fee, and instead will be deducted from Security Deposit and/or billed back to the guest.

For the safety of all residents, and the comfort of future guests, NO SMOKING OF ANY KIND is permitted anywhere in the building, including in any apartment, hallway, stairs, or elevator. This prohibition includes ALL combustible products such as cigarettes / cigars / pipes / joints, and ALL vaporizing products, such as e-cigarettes or hookahs. The building has smoke detectors and an automatic sprinkler system, and GUESTS WILL BE FULLY LIABLE FOR ANY DAMAGE CAUSED BY A VIOLATION OF THIS POLICY, including odors, fires, or water damage from sprinklers, either to Elevation Lofts units or to Momentum Gallery space or art below, as well as any resulting loss of rental income while that damage is remediated.

Residences are not allergen-free, but steps have been taken to reduce some sources of allergens, including: policy that doesn’t allow cats and doesn’t allow dogs on furniture, policy that doesn’t allow smoking or vaping, dust mite proof covers on mattresses and bed pillows, bed pillows and linens free of down or feathers, regularly cleaned HVAC filters, and hardwood floors on main level of apartments (although there are area rugs in all units, and carpeting in upstairs bedrooms of selected units with mezzanine levels). Linens are laundered in unscented detergent, but toiletries are scented, so some guests may choose to bring their own unscented products.

All units are on the 3rd floor and have access to an elevator at the back entrance, in addition to stairs at both the front and back entrances. Units 301, 304, and 306 are flats (single level units). Units 302, 303, and 305 have interior stairs to a bedroom and bathroom on a mezzanine level, and those mezzanine levels within the units are not served by an elevator and are only accessible via steps. Unit 302 has a roll-in shower in the main level bathroom, lower kitchen countertops, and accessible appliance controls in the kitchen and laundry closet.

Your Stay

Elevation Lofts has dedicated parking spaces, one of which is handicap accessible, in a private lot located diagonally across the back alley, behind Mellow Mushroom and in sight of the back entrance to the building.

After you book a stay, YOU WILL BE ASSIGNED ONE (1) SINGLE, SPECIFIC, NUMBERED PARKING SPACE TO USE FOR FREE during your visit.

There is no other free or available parking in the alley or private lot beyond the assigned reserved space for your unit. ALL SPACES ARE RESERVED AND ASSIGNED, either to: a specific Elevation Loft unit, Elevation Loft staff, Momentum Gallery, or a nearby business or apartment. Towing is enforced in the alley and private lot, so it is important to park ONLY in your assigned space, and COMPLETELY within the boundaries of your assigned space, and not to leave your vehicle there before check-in or after check-out times, to avoid being towed. If you have more cars (or if your vehicle is oversize and can’t fit within the boundaries of your assigned parking space), additional parking can be found on nearby streets or in nearby parking lots and decks. Most downtown parking is metered or provided for a fee. The Residence Manual has some suggestions on where to look for nearby parking, and the City of Asheville has a website with real-time updates on available parking at https://www.exploreasheville.com/iconic-asheville/about-asheville/parking-information/.

Elevation Lofts uses electronic access control systems for its building, stairs, elevator, and units. You will be provided driving directions, a free parking space assignment, and building access information via email after you submit full payment and accept the terms of our online rental agreement. This email will also include the hours we have on-site management available to meet guests for check-in, and instructions for an alternative electronic check-in process for guests who arrive outside those hours.

Since routine cleaning is included in your rental fee, when you leave your unit, we simply ask that you make sure all the trash and recycling is in the correct receptacle, that the dishwasher has been run and no dirty items left in the sink, that the faucets and ovens and all appliances are turned off, that no damp or wet towels are left on wood or upholstered surfaces, that windows are closed, and that you have all your personal possessions and food. You can help us save energy by also turning off the lights and resetting the thermostats to the recommended settings. If you have a security PIN access code it will expire at the time of your check-out. If you have fobs/keys instead of a PIN access code, please return the fobs/keys to where you found them at check-in.

Please move your car out of your assigned parking space by 11:00 AM on your check-out day. After that time, your parking space may be used by the cleaning crew and then will be used by the next guest, and so if you are lingering to enjoy a few more hours in Asheville you will need to move your car from the Elevation Lofts parking lot to another parking location. The Residence Manual has some suggestions on where to look for nearby parking.

Units are cleaned weekly (and toiletries or standard supplies are replenished during the cleaning as needed) and again after check-out at no additional charge. Linen changes and trash/recycling removal are performed after every 3 nights at no additional change. No other interim cleaning or linen changes are included in the rental fee, beyond the single cleaning provided at the end of your stay. However, a washer and dryer are available for your use to freshen your linens as needed, and basic cleaning supplies (broom, mop, small vacuum, sponges or cleaning cloths, cleaning products) will be available in the apartment for any cleaning you choose to do during your stay. Trash and recycling containers are located in the alley if you need to empty the ones in your unit between linen changes. Additionally, the Residence Manual includes information on how to arrange and pay for additional interim cleanings (at $150/each) and linen changes (at $75 each) by our cleaning team if you’d like to do so. (Additional services require pre-scheduling at an agreed time with manager.)

Routine cleaning before the next guest is included in every rental, so you are not expected to clean the unit or wash the linens before you leave. We simply ask that you make sure you have properly disposed of trash and recycling, that the dishwasher has been run and no dirty items left in the sink, that the faucets and oven and all appliances are turned off, that no damp or wet towels are left on wood or upholstered surfaces, that windows are closed, and that you have cleared the residence of your personal possessions or food. (You can help us save energy by also turning off the lights and resetting the thermostats to the recommended settings.)

If any non-routine or specialized cleaning is required after your stay (such as cleaning dishes, cookware, or appliances that were left dirty, or cleaning to remove stains or odors or pet hair), that is not included in the rental fee. Any cost of non-routine or specialized cleaning, as well as any loss of rental income during the time required for extensive specialized cleaning, would be billed back to guests.

Fees & Additional Policies

The Pet Fee is a non-refundable fee of $200 per pet visit for up to two pets that is collected to allow us to accommodate the additional routine cleaning and routine wear and tear that pets or service animals may cause. The Pet Fee does NOT cover non-routine cleaning or damage caused by guests’ animals. Any damage caused by pets or service animals (such as scratch or chewing marks, damage to floors / walls / doors / trim / rugs / carpets / furniture / linens / fixtures, or the need for specialized cleaning of fur / stains / odors / fleas), as well as any resulting loss of rental income while that damage is remediated, is the financial responsibility of the guest. Those costs are NOT included in the Pet Fee, and instead will be deducted from the Security Deposit and/or billed back to the guest.

During the cleaning that follows your check out, the property will be inspected and an inventory of furnishings and art will be completed. If it is necessary to repair broken items, replace missing or damaged items, perform non-routine cleaning, or repair property damages, we will note the cause and costs in an invoice that will be sent via email, and additional charges may be deducted from your Security Deposit and/or billed to you or directly to your credit card on record. Information on any additional charges will provided as quickly as we can confirm the specific costs.

If you have a medical emergency, dial 911 from your phone and provide the Elevation Lofts address (52 Broadway Street) and your apartment number (30x). There is also a list of local emergency numbers in the check-in instructions, and in the Residence Manual in each home, in case you should need them.

We hope that your stay in the area will be relaxing and without incident, but should you need to get in touch with the property manager or reservation manager, just contact us at info@elevationlofts.net or call our manager at (828) 761-7742.

Please do not hesitate to call us if something requires immediate attention. For all non-emergencies, we ask that you either email us or call us during regular office hours (9 a.m. to 5 p.m.).

Most units have two bedrooms, each with a King or Queen bed, and a sofa. One unit also has a flex room with a Double/Twin bunk. Maximum occupancy varies slightly by unit, ranging from 4 people in most units and up to 7 in one unit. Up to 2 additional infants in guest-provided portable cribs may be accommodated as well. Sofas are not sleeper sofas, and no unit may be used or occupied by more than the maximum allowable number of non-infant occupants listed for it.

Elevation Lofts is located directly over Momentum Gallery, and has an apartment on a long-term rental to a family with young children. While the 100+ year old building was renovated to include new sound-dampening features, sound does travel and we ask guests to be mindful of the courtesy expected by all residential and commercial tenants in the building. Loud music or parties, yelling, barking dogs, slamming doors, running in hallways or stairways, or any excess noise levels that disturb other tenants or guests are not permitted.

It is strongly recommended that you purchase travel insurance as we are not able to issue refunds for cancelations outside of our refund policy stated below. Refunds are provided based on the following schedule:

100% refund if cancelled at least 14 days prior to check-in.
50% refund if cancelled between 7 and 14 days prior to check-in.
25% refund if cancelled between 2 and 7 days prior to check-in.
No refund if cancelled less than 2 days before arrival.

Additionally, a rental may be cancelled without refund if a guest violates policies of Elevation Lofts.

In addition to the information on this web site, you will also find a Residence Manual in your unit, with other helpful information on your apartment, emergency information, local restaurants, local breweries and bars, local art galleries, fun things to do in and around Asheville, additional parking options, etc.

We will email you more information, including driving directions, building access information, and free parking space assignment, after you submit full payment and accept the terms of our online rental agreement.

If you have other questions, please feel free to contact us at info@elevationlofts.net or call our office at (828) 761-7742x.